Return & Refunds Policy
Return Eligibility

Time Frame:
PCS accepts returns within a specified period from the date of delivery,
often 14 days.

  • Condition:
    Items must be in their original condition, unused, and in their original
    packaging. This typically includes all accessories and manuals.
Return Process:
  • Authorization:
    Customers are usually required to obtain a Return Merchandise
    Authorization (RMA) number from PCS before shipping the product back.
  • Packaging:
    Products must be securely packaged to prevent damage during return
    shipping.
Refund Policy
  • Refund Method:
    Refunds are typically issued to the original method of payment used for
    the purchase.
  • Timing:
    PCS aims to process refunds promptly upon receiving the returned item,
    often within 3-4 business days.
Shipping
  • Responsibility:
    Unless otherwise specified, customers are responsible for return shipping
    costs.
  • Tracking:
    It is recommended to use a trackable shipping method to ensure the safe
    return of the product.
Restocking Fees
  • Fees:
    PCS may charge a restocking fee for returns that are not due to defects or
    errors on their part. This fee is deducted from the refund amount.
Damaged or Defective Items
  • Reporting:
    Customers must report damaged or defective items to PCS promptly upon receipt,
    typically within a specified number of days.
  • Resolution:
    PCS may offer replacements for damaged or defective items or provide a
    refund, including covering the return shipping costs in such cases.
Special Instructions
  • Delivery instructions can be provided at checkout.
  • Signature may be required for orders over a certain
    value.
Contact PCS for Specific Policies
  • For precise and detailed information
    regarding Progressive Computer Systems’ return and refund policy, it’s
    recommended to visit their official website or contact their customer service
    directly. They can provide specific details relevant to your purchase and
    ensure that you understand all terms and conditions associated with returns and
    refunds.

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